Pricing
How we work together
Every business has its own technical needs and operational hurdles. Whether you’re looking for a quick second opinion on a specific tool or a long-term partner to manage your customer success, my pricing is designed to be as flexible as your team requires. I operate on an independent basis, you are paying for objective research and expertise rather than a vendor’s referral fee. This ensures the advice you get is always aligned with your efficiency and your bottom line.
Unlike brokers, Stack Champ does not accept referral fees from vendors. We charge a flat fee so our recommendations stay 100% focused on your ROI, not a vendor’s quota. Whether you are a scaling startup or an established team, we provide the independent clarity you need to ensure technology serves your goals instead of the other way around.
Software Buying
Every software purchase has different gaps. Whether you need an independent advisor for initial research or a full-scale partner to manage a digital transformation, these tiers are completely modular.
Choose your level of involvement below and we will build a custom approach that fits your specific project exactly.
- Teams who want expert insights but prefer managing demos and implementation themself.
- You know you need a tool but aren’t sure where to start or which specific option fits.
- Clarity on obstacles and what needs to be improved in your workflows.
- Confidence in which software categories and tools actually fit your team.
- Reduced overwhelm and faster early-stage decision-making.
- 20-minute free consultation to understand your needs.
- 1-hour personalized session with me.
- Workflow and requirements assessment.
- Guidance on relevant software categories and market landscape.
- Clear explanation of key tool differences and tradeoffs.
- A shortlist of a handful of vetted vendors.
- Organized demo recommendations with the right tools only.
- Teams who want expert guidance at key stages.
- Companies looking to navigate vendor demos and contracts efficiently.
- Organizations aiming to make confident software decisions without missing important details.
- Confidence that your shortlisted tools address your workflow challenges.
- Expert insights to evaluate vendors effectively during demos.
- Practical advice and leverage to maximize contract value.
- Clear documentation to support your final software decision.
- A collaborative partner guiding you through the buying process while keeping your team in control.
- Builds on all guidance from the On-Demand package, enhanced with deeper, hands-on support.
- Additional advisory support and questions to refine recommendations.
- Hands-on guidance during vendor demos (prep, strategy, and participation).
- Assistance with RFP creation and evaluation of proposals.
- Expert guidance for contract review and negotiation.
- Tailored recommendation report summarizing findings and suggested next steps.
- Teams undergoing major operational or system changes.
- Companies that want a specialist to manage the entire process end to end.
- Organizations lacking internal capacity to run a complex software project.
- A software stack aligned to your workflows and growth goals.
- Faster decisions with minimal disruption to your team.
- Reduced risk in tool selection, negotiation, and implementation.
- Stronger commercial outcomes with vendors.
- A fully implemented solution your team can confidently own.
- End-to-end ownership of the full software buying and implementation process.
- Workflow analysis to identify obstacles and improvement opportunities.
- Market research and vendor evaluation to understand differences.
- Vendor shortlisting, RFP support, and demo coordination.
- Evaluation support and contract negotiation guidance.
- Hands-on implementation support and rollout coordination.
- Structured handover and documentation for long-term success.
Customer Success Services
Every business has different gaps. Whether you need to unblock technical hurdles, offload onboarding, or delegate your entire customer experience, these packages are completely modular.
Pick your focus, and we’ll build a custom package that fits your business exactly.
(Valid for 6 Months)
- As-Needed Support: Tailored plan for founders who need to unblock specific hurdles.
- Modular Focus: Use hours for tech roadblocks, demo reviews, or customer insights.
- Professional Liaison: Hand over specific customer facing tasks as and when needed.
- Zero Pressure: Professional Customer Success presence without a monthly commitment.
(Monthly Recurring)
- Process Ownership: Offload a specific area like Onboarding to a professional.
- Consistency: Guaranteed monthly hours focused on perfecting one part of your journey.
- Insight Focused: Deep dive management into how users are actually using your product.
- Set Capacity: Scale your customer base without the weight of a full time hire.
(Monthly Recurring)
- Ultimate Flexibility: Our most modular plan giving you the freedom to pick and choose from all core service areas monthly.
- Multi-Service Flex: Pivot between onboarding, strategy, and advocacy as your product scales.
- Custom Architecture: We build the exact package you need to fill your business gaps.
- Complete Handover: Delegate the entire customer facing experience to an expert.
(Min. 6-Week Commitment)
- Integrated Lead: Acting as your embedded Customer Success lead during hiring gaps or growth phases.
- Strategic Builder: Constructing your end to end retention and adoption playbook.
- Full Alignment: Deep involvement in team meetings, dev cycles, and board reporting.
- Interim Power: High impact leadership during hiring gaps or rapid growth phases.
FAQs
Frequently Asked Questions
I Don't know which category of software i need, does that matter?
No, not at all. This is a common situation. Many teams know they have a bottleneck but aren’t sure which tool will fix it. My process starts with your specific workflow problems, and from there, I help you pinpoint the exact software category and the best tool to solve them.
Can I start with a quick get to know you chat and go from there?
Yes, 100%. In fact, I encourage this. A 20-minute intro call allows us to get to know one another and helps me identify your specific use case and the challenges you face.
How are the hours tracked and reported?
Transparency is a core part of how I work. I use professional time-tracking software to log all activity down to the minute. At the end of each month or bundle period, you receive a detailed breakdown of exactly where your hours were spent.
Can you guide me throgh the entire software buying process?
Yes, absolutely. I can help you from your initial query through to set up, and I can even assist with the implementation process if needed.
Can I adjust the customer success package throughout the year?
Yes, I want to make this service as flexible as possible and I understand your needs may change over the year. Depending on your package type, we can regularly review how you utilize the service.
What happens if my usage changes month-to-month?
Flexibility is key. If you consistently under-use your hours, we will roll them over or downsize your package so you never pay for idle time. If you are regularly hitting your limit, we can easily scale up to match your growth.
Not sure where to start?
That is exactly what the first call is for. We will spend 20 minutes looking at your setup and figuring out the most effective way for us to work together. No obligation, just a conversation about your goals.
Get In Touch
Crown House
27 Old Gloucester Street
London
WC1N 3AX
joe@stackchamp.com
English